Lemonade and other challenges

I love being a freelance copywriter.  One reason is that the hardest jobs are often the most fun, especially if they don’t end as you’d imagined in the beginning.  That’s the joy of the creative process. The tough tasks throw up challenges and, once the wrestling is over, you have a stronger, fitter and more effective piece of copy at the end.

I recently co-authored an appeal with a copywriter at a prestigious media company. I’d been brought in to take the pressure off the house copywriter who had many projects to contend with.  I was pleased to help: the task was to write an appeal letter and accompanying uplift leaflet to re-engage a much-neglected supporter base.

The job looked like a challenge from the outset.   The client was insistent on certain trendy corporate-speak (“walk with us” etc. – not the classic 1990′s bluesky thinking, thank goodness!) which I could live with, but the client was particularly determined that we use what was, frankly, a disastrous human-interest story.

My co-writer agreed with my reservations but, as the client was not mine, I stood back and he managed the negotiation.  We won some ground but in the end could not persuade the client to use a stronger story.

It goes that way some times.

Like the rest of the industry, I’m allergic to the word ‘spin’ but spin is what I did to that story.  Whilst remaining firmly within the bounds of truth, I reframed it in an entirely new light, cut content and relied on the power of suggestion.  The story began to work, not as well as a decent story ever would, but well enough, given the material.

I must admit I had a sense of bloody-nosed satisfaction on reading the final draft.

Life. Lemons. Lemonade.

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Busy days

The next few days are packed with good stuff!

Tomorrow I am interviewing a wonderful lady about her time in Austria when she ran a staging post for covert missionaries into Eastern-block states during the Cold War.  Afterwards, I am going to visit two of my best friends from school and Dorset days.

Friday I am visiting an excellent friend – James Wilmshurst of Red&Green | Domain – to talk copywriting, publishing, family, friends and good times.  I am sure doughnuts will be involved.

Saturday I will be in Dorset seeing family, including my delightful niece Ella, and maybe fitting in more friends.

I don’t care about the bad weather with good days like these.

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Christmas with the Copywriters

It is traditional at this time of year for supermarkets to stock their Seasonal Aisle with advent calendars, stollen and stocking-shaped packaging full of branded chocolate bars.  These corporate hogs must have an economic reason for doing so because they do nothing without the motivation of £££. 

Someone must be buying that stuff.  At least it allows the rest of us to roll our eyes and share a wry groan.

There are other folk who must, in this post-equinox heatwave, stare down the barrel of a yule log.  Copywriters like me are busy writing Christmas Gift Catalogues and web copy to help charities raise money for aid projects at home and abroad.

I can’t yet announce which particular charity I recently wrote for (because the project is not with the printers) but I will say that I enjoyed writing 23 product descriptions and surrounding copy for print and web.

I hope that many people will be moved to buy goats, toilets, blankets, chickens, mosquito nets and herb gardens for those in need this Christmas.

I wonder if Supermarkets would ever create a Charity Aisle in their stores, with virtual gifts that people could purchase at the tills.  It would be easy to do.

I’d promise not to groan.

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The Dangers of Self-publishing

Yesterday afternoon, I passed through Hay-on-Wye.  Naturally, I could not resist the legendary bookshops.  In the last, before reluctantly turning for home, I found a book that should serve as a warning to all self-publishing authors: you may be gilt-embossing your stupidity.

No amount of faux-leather hardbacking will make it better.

And no, I didn’t buy it – I snapped and ran.

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Natural Selection, Stupid People and words

Language changes; that’s the way it lives.  If we insist on entombing specific meaning within a specific word, then we risk the death of language.

Change is good.  Mostly.

But just like the evolution of organic species, I hope that ‘survival of the fittest’ applies to language too.  Put another way, I hope the general English-speaking population of the world will naturally de-select the especially stupid uses of words.

Example: rape.

Facebook users have blended the words Facebook and Rape to create ‘frape,’ which means forcibly or stealthily entering someone else’s profile and changing it, most commonly by posting suggestive and homophobic remarks in their status.  This is old news.  Yet since it has become normalised in the language (to the point of middle aged FB-users using it), I have noticed other instances of the word rape being used in stupid and stupidly-offensive ways.

A friend recently complained “Ben&Jerry raped me again…” for their over-indulgence in ice cream.  Whilst looking at British Sign Language Videos online, I noticed one commenter thought it appropriate to ask of the deaf girl: “so whats the story behind your raped ears?”

Language is a tool for shared meaning and interaction in a fascinating world.  For this especially stupid person, the way you ask someone about their deafness is to suggest their ears have been raped.

May we respect the power of language and, hopefully, allow the Darwinian influence (of an angry deaf girl beating a troll over the head with his stupidity) to make our language more beautiful and meaningful than ever.

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Non-Verbal Communication

I have just signed up for a course in British Sign Language (Stage One) with a local provider.  I’ve always wanted to learn BSL and be able to communicate in a way that relies wholly on observation, interaction and empathy rather than memorising table after table of obscure grammar.

Of course, BSL has its own system of grammar and spoken communication employs a range of non-verbal tools to express meaning: body language, context, tone etc. The same is true for written communication (excepting body language).

Yet in all these forms, nothing is abstractly defined; and that’s the poetry of inexact language.  There’s room for people like me to play with words and fiddle with meaning.  There is a lot here to interest a writer and communicator, especially as these forms of communication all start from different places and have different strengths.

I rely on correct form and a professional exactness in writing so a language that prizes connection and shared reference over accuracy is intriguing to say the least.  I hope that it will push me to consider the neccessity of common ground in language in a new way and that this will benefit my writing.

A new perspective on the craft of writing is never bad.

The course starts in October so I’ll blog again on this subject mid to late October to tell you how I’m getting on.  For now, enjoy:

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Moments of Clarity @Greenbelt 2011

Last weekend (August Bankholiday) was the weekend of the Greenbelt festival.  This year was entitled ‘Dreams of Home’ and many of the charities exhibiting at the event had taken this theme to heart and expressed it through their exhibition stands.  Some didn’t bother and just went their own way.  There were even housing-related charities that didn’t bother pursuing the idea of a home-themed display stand.  Did they suffer a lower level of interest?  Not necessarily.  A catchy theme isn’t important; if it gets in the way of your message, it is actually damaging.

My copywriting service is called clearswiftcreative because I prize three virtues in writing above all others.  The first is clarity, and this is the lesson from the summer exhibition season, Greenbelt included.

Don’t try to be too clever – just say what you’re about.  Say what you’re asking.  But here’s the trick: say it in a phrase; say it in a breath.  Stick it on an exhibition display and you’ll do much better than 90% of the competition.

My old employer and client, Habitat for Humanity, was there and they made the best use of space out of everyone exhibiting at the festival.  Look at the photo and:

  1. tell me what you see.
  2. then tell me what they do.
  3. then tell me what they want you to do in response.

You see a life-sized, house-shaped frame.  You see a scattering of bricks stuck to the frame.  You might notice the shack on the banner to one side.

It wouldn’t take a genius to guess that they’re a charity that builds houses to replace shacks, and they want you to help them by adding a brick.

Of course there is much more to who they are, how they work and what you can do to help, but but but it is undeniably clear.

It is so clear, in fact, that you can see it from the other end of the field.  It isn’t subtle; on the contrary, it is very clear indeed.

This is good messaging because you understand it in a heartbeat.

Project-managing the creation of this house was one of my last tasks for Habitat for Humanity (as an employee) before I went freelance as a copywriter.  This, more than any of the busy, over-written stands in the exhibition area at Greenbelt 2011, shows the importance of clarity in messaging.

It is the kind of clarity that means you understood it the moment you saw it.  And that means you didn’t have a chance to ignore it.

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